Front office management for the veterinary team / Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.
Material type: TextPublisher: St. Louis, MO : Elsevier, [2015]Edition: Second editionDescription: vii, 483 pages : color illustrations ; 28 cmContent type:- text
- unmediated
- volume
- 9780323261852 (pbk. : alk. paper)
- 032326185X (pbk. : alk. paper)
- Veterinary services -- Administration
- Animal health technicians
- Office management
- Veterinary Medicine -- organization & administration -- United States
- Animal Technicians -- United States
- Office Management -- organization & administration -- United States
- Practice Management, Medical -- organization & administration -- United States
- Veterinarians -- United States
- 636.089068 23
- SF756.4 .P74 2015
- SF 756.4
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | GSU Library Epoch General Stacks | SF766.4PRE (Browse shelf(Opens below)) | 1 | Available | 50000001861 | ||
Books | GSU Library Epoch | SF766.4PRE (Browse shelf(Opens below)) | 2 | Available | 50000003666 | ||
Books | GSU Library Epoch General Stacks | SF766.4PRE (Browse shelf(Opens below)) | 3 | Available | 50000003665 | ||
Books | GSU Library Epoch General Stacks | SF766.4PRE (Browse shelf(Opens below)) | 4 | Available | 50000003663 | ||
Books | GSU Library Epoch General Stacks | SF756.4PRE (Browse shelf(Opens below)) | 2015 | Available | 50000000473 |
Includes bibliographical references and index.
Veterinary health care team members -- The receptionist team -- Team leadership -- Veterinary ethics and legal issues -- Human resources -- Stress, burnout and compassion fatigue -- Practice design -- Technology in the office -- Outside diagnostic laboratory services -- Marketing -- Client communication and customer service -- Interacting with a grieving client -- Appointment management -- Medical records management -- Inventory management -- Controlled substances -- Logs -- Accounts receivable -- Pet health insurance and wellness plans -- Finance management -- Safety in the veterinary practice -- Security -- Clinical assisting -- Calculations and conversions -- Professional development.
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