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The veterinary receptionist : essential skills for client care / John R. Corsan, Adrian R. Mackay.

By: Contributor(s): Material type: TextTextPublication details: Edinburgh ; New York : Saunders/Elsevier, 2008.Edition: 2nd edDescription: ix, 161 pages illustrations; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780702029288
Subject(s): DDC classification:
  • 636.08/32 22 COH
LOC classification:
  • SF756.28 COH
NLM classification:
  • SF 604.5
Online resources:
Contents:
Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel 'special' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.
Item type: Books
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books GSU Library Epoch General Stacks SF756COH (Browse shelf(Opens below)) 2008 Available 50000003495

Includes bibliographical references and index.

Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel 'special' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.

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