MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03230cam a22003494a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
GSU |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20241011122638.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
080708s2008 stka b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780702029288 (paperback) |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
GSU |
| Modifying agency |
GSU |
| Language of cataloging |
eng |
| Description conventions |
rda |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
SF604.5 |
| Item number |
COR |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Corsan, John R. |
| Relator term |
author |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The veterinary receptionist : |
| Remainder of title |
essential skills for client care / |
| Statement of responsibility, etc. |
John R. Corsan, Adrian R. Mackay. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Second edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Edinburgh ; |
| -- |
New York : |
| Name of publisher, distributor, etc. |
Saunders/Elsevier, |
| Date of publication, distribution, etc. |
2008. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2008. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
ix, 161 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
24 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel 'special' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Veterinary hospitals. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Receptionists. |
| 650 12 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitals, Animal. |
| 650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Animal Technicians. |
| 650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer Satisfaction. |
| 650 22 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Medical Receptionists. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mackay, Adrian R. |
| Relator term |
author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
| Suppress in OPAC |
No |
| Classification part |
SF604.5 |
| Call number prefix |
SF |
| Call number suffix |
COR |
