The veterinary receptionist : essential skills for client care / John R. Corsan, Adrian R. Mackay.
Material type: TextPublication details: Edinburgh ; New York : Saunders/Elsevier, 2008.Edition: 2nd edDescription: ix, 161 pages illustrations; 24 cmContent type:- text
- unmediated
- volume
- 9780702029288
- 636.08/32 22 COH
- SF756.28 COH
- SF 604.5
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | GSU Library Epoch General Stacks | SF756COH (Browse shelf(Opens below)) | 2008 | Available | 50000003495 |
Includes bibliographical references and index.
Client service defined -- Make your first impressions count -- Focus on your client -- Making the client feel 'special' -- Telephone skills -- Professional under pressure -- Profit from complaints -- Client service solutions -- Fundamentals of first aid -- Labelling and dispensing.
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