MARC details
000 -LEADER |
fixed length control field |
01975cam a2200349 i 4500 |
001 - CONTROL NUMBER |
control field |
04698 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
GSU |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20231113150250.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
160114s2016 enk 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
2015046561 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781292116891 (pbk.) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Language of cataloging |
eng |
Transcribing agency |
DLC |
Description conventions |
rda |
Modifying agency |
DLC |
-- |
GSU |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
SWI |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition number |
23 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Swinscoe, Adrian, |
Relator term |
author. |
245 10 - TITLE STATEMENT |
Title |
How to wow : |
Remainder of title |
68 effortless ways to make every customer experience amazing / |
Statement of responsibility, etc. |
Adrian Swinscoe. |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Harlow, England ; |
-- |
New York : |
Name of producer, publisher, distributor, manufacturer |
Pearson, |
Date of production, publication, distribution, manufacture, or copyright notice |
2016. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvi, 247 pages ; |
Dimensions |
22 cm |
336 ## - CONTENT TYPE |
Content type term |
text |
Source |
rdacontent |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
Source |
rdamedia |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
Source |
rdacarrier |
500 ## - GENERAL NOTE |
General note |
Includes index. |
505 ## - FORMATTED CONTENTS NOTE |
Formatted contents note |
Part 1: The Customer Persepctive<br/>Section 1 Attract<br/>Section 2 Engage<br/>Section 3 Serve<br/>Section 4 Keep<br/>Section 5 Refer<br/>Part 2 The Business Perspective<br/>Section 6 Communicate<br/>Section 7 Motivate<br/>Section 8 Lead |
520 ## - SUMMARY, ETC. |
Summary, etc. |
"Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you?ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more,"--Amazon.com |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services. |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
Relationship information |
Online version: |
Main entry heading |
Swinscoe, Adrian, author. |
Title |
How to wow |
Place, publisher, and date of publication |
Harlow, England ; New York : Pearson, 2016 |
International Standard Book Number |
9781292116877 |
Record control number |
(DLC) 2016002093 |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
1 |
e |
ecip |
f |
20 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
Library of Congress Classification |
Koha item type |
Books |
Suppress in OPAC |
No |