| 000 | 00881nam a22002657a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220629105053.0 | ||
| 008 | 220629b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780962456305 | ||
| 035 | _a02172 | ||
| 040 |
_aLCC _beng _cGSU _dGSU _erda |
||
| 050 | _aH5415.5GOB | ||
| 082 |
_a658.812 _bGOB |
||
| 100 |
_aGober,Mary S. _eauthor |
||
| 245 |
_aThe art of giving quality service. _cGober,Mary S. |
||
| 260 |
_aNew York _bGober & Associates international _c1984 |
||
| 264 | 4 | _cc1984 | |
| 300 | _aiv;111 pages. | ||
| 336 |
_atext _2rda content |
||
| 337 |
_aunmediated _2rda media |
||
| 338 |
_avolume _2rda carrier |
||
| 505 | _a1- You make difference; 2- What do customers really want; 3- What do quality service - service do?; 4 Communicating with customers; 5- The importance of custody. | ||
| 650 | _aThe art of giving quality service | ||
| 942 |
_2lcc _cBK _n0 |
||
| 999 |
_c794 _d794 |
||