TY  - BOOK
AU  - Nicholas,Jemima
TI  - Upfront: the receptionist 
SN  - 0864581602
AV  - PN4900NIC 
U1  - 651.3743 21
PY  - 2001///
KW  - Office practice
KW  - Australia
KW  - Handbooks, manuals, etc
KW  - Receptionists
N1  - Includes index
ER  -