Supervision : concepts and skill-building /
Samuel C. Certo.
- 6th ed.
- Boston : McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., c2008.
- xxx, 573 pages illustrations ( some color) 26 cm.
includes index
Includes bibliographical references and index.
Supervision: concepts and skill-building is -- Divided into five main parts: What is a supervisor? -- Modern supervision -- Challenges, functions of the supervisor, skills of the supervisor, and Supervision and human resources. Each part concludes with an exercise that is linked to instructor-accessible videos called the "Manager's hot seat video."