TY  - BOOK
AU  - Gober,Mary S.
TI  - The art of giving quality service
SN  - 9780962456305
AV  - H5415.5GOB 
U1  - 658.812 
PY  - 1984///
KW  - The art of giving quality service
N1  - 1- You make difference; 2- What do customers really want; 3- What do quality service - service do?; 4 Communicating with customers; 5- The importance of custody
ER  -